Complaints Policy
Wise Utility Limited is passionate about providing exceptional service to our customers. However, we understand that occasionally things can go wrong. We have a structured complaint process in place to ensure all your queries are answered satisfactorily and treated with courtesy respect and fairly.
Wise Utility Limited strives for high standards in service delivery and welcomes feedback from individuals, users of our services, stakeholders, and anyone who works with us, on all aspects of our services. Such feedback is invaluable in helping us evaluate and improve our work.
Wise Utility Limited complaints policy and procedures objectives are to;
Our complaints procedure is designed to help you make sure that all your queries are answered satisfactorily. Wise Utility Limited will listen carefully to complaints and treat complaints as confidential, where possible.
Here are the steps you can follow to resolve your complaint quickly, effectively, and efficiently.
Botanica Ditton Park, Riding Court Road, Slough,How to contact us:
The Team can be contacted:
By telephone: 020 3542 3666
By email: customercare@wiseutility.co.uk
By post:
SL3 9LL
Complaints can be made and progressed through each stage of the process either by phone, in person, or in writing (including by email). To enable us to investigate and resolve your concerns please provide us with:
Your name:
Business name:
Business address (the address of the premises that the contract has been arranged for):
Telephone number:
Email address:
Nature of your query:
